Customer Support
For any complaint or query, please contact customer support first.
- Helpline No.
- +91 85277 66912 / +91 85277 76912
- care@kredito24.in
- Timings
- Monday to Saturday, 10:00 am to 6:00 pm
- Turnaround Time (TAT)
- Resolution within 3–5 days
Contact Asomi Finance
Connect through our official channels.
For customer assistance, grievance escalation or general enquiries, use the contact details below.
Contact details
We are here to assist you
Registered Office
“ASOMI CAMPUS”, 32A, B. R. Deka Path, NH-37 (Bypass), Jalukbari, Guwahati – 781014, Assam, India
Phone
+91 85277 66912 / +91 85277 76912
Level 1 — Customer Support
care@kredito24.in
Level 2 — Grievance Redressal Officer
grievance@asomi.in
Find us
Our registered office location
Grievance redressal mechanism
How to raise a complaint
Customers who wish to lodge a complaint or share feedback may use the channels below. Start at Level 1 and move up if the response does not resolve the matter.
Grievance Redressal Officer
Where the response at Level 1 does not satisfy the customer, or none is received within the stated time, the matter may be taken up with the Grievance Redressal Officer (GRO).
- Name
- Seema Kumari
- Designation
- Grievance Redressal Officer
- Helpline No.
- +91 8527978124
- grievance@asomi.in
- Timings
- Monday to Friday, 9:00 am to 6:00 pm
- Turnaround Time (TAT)
- Resolution within 7–15 days from receipt of complaint
RBI Ombudsman (Integrated Ombudsman Scheme)
If the complaint is not resolved within 30 days from the date it was first lodged with the Company, or the resolution does not satisfy the customer, it may be escalated to the Reserve Bank of India under the Integrated Ombudsman Scheme, 2021.
- Online (CMS Portal)
- https://cms.rbi.org.in
- crpc@rbi.org.in
- Ombudsman for Assam
- Office of the RBI Ombudsman, C/o Reserve Bank of India, Station Road, Pan Bazar, Guwahati – 781 001 · +91 361 2542556
- Complaints by post
- Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017